Returns & Exchanges

Due to the perishable nature of our artisan chocolates, we do not accept returns; however, we are committed to your satisfaction and will replace any products damaged during transit. If you are not completely satisfied with your order, please contact our customer service team within 48 hours of delivery.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, carefully examine your chocolate package for any signs of heat damage or structural impact incurred during shipping.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the original shipping packaging to help us process your claim with the carrier.

• 3.
  Contact Customer Support

  Email our team at support@mrchocolate.com with your order number and the attached photos within two days of receipt.

• 4.
  Resolution Process

  Our team will review your request and, if approved, will issue a complimentary replacement or store credit to ensure you enjoy the Jacques Torres experience.